Can I return something I've purchased?
We are happy to offer a store credit, exchange, or refund on an item you've purchased from us - simply contact us within 180 days of your order date.
Change of Mind
If you've had a change of heart about an item you have ordered, we'll need to receive it back to us unopened and unused, in the original packaging.
If the item you have received is faulty, please contact us with a detailed description of the product fault, and a photo if possible.
In the rare instance you've had an allergic reaction to a product, please take a photo of the reaction and discontinue use of the product immediately. Allergy returns must be less than 20% used upon arrival back with us.
Incorrect Item/Damaged on Arrival
If you have received an item that isn't what you ordered, or it arrived damaged, please take a photo and contact us within 7 days of delivery. Please don't dispose of the item until we've had a chance to chat with you!
FREQUENTLY ASKED QUESTIONS
Am I eligible for free return shipping?
If you'd like to confirm whether your return will be eligible for free return shipping, please contact us. Unfortunately we are not able to cover return postage fees on all return types.
If my Change of Mind return isn't received in resalable condition, what happens?
If we receive your return and it isn't in the condition outlined in our returns policy, the item will be sent back to your original shipping address - we'll contact you straight away to let you know.
Any other Questions - Contact Us
If you have any questions or suggestions about our 180-Day Returns Policy, do not hesitate to contact us.
1. Get in Touch
To request a return, please fill out the returns form below. Please ensure this form is submitted before sending your item back to us - it makes the process a lot easier.
2. We'll Get Back to You
We will contact you via email with instructions on how to create your return shipping label to get your item back to us.
3. Pack and Send
Pack up your item carefully, so it reaches us safely. Following the instructions emailed to you, print your return shipping label, and tape it to the front of the packaging. Drop the parcel off at your nearest NZ Post Office.
4. Then What Happens?
When we receive the package, we will process your exchange, refund or store credit within 5 business days of your return arriving back to us. We'll be in touch as soon as your return is complete.